NW Estate Law, LLC's COVID-19 Policy updated March 23, 2020 and revised March 27, 2020.
For many people, a time of uncertainty heightens their awareness of the need for estate planning and the ability to care for loved ones. NW Estate Law will remain available to help. To keep our clients, staff, and families safe we will be implementing some temporary changes.
Beginning March 23, 2020, all in-person meetings are temporarily suspended and will be replaced with telephonic and electronic meetings. For estate planning clients, we will discuss appropriate ways to get your documents witnessed and notarized which may require a face to face meeting with precautions, or an electronic meeting that will rely on Oregon's substantial compliance rules with a second face to face signing at no extra charge when the risk is gone.
Our staff is equipped to work remotely using encrypted software, a HIPAA compliant meeting platform, and password-protected devices. Our telephone messages will be checked and returned between the hours of 10:00 am and 4:00 pm.
For clients that require court orders such as probate, guardianships, or conservatorships, please be aware that the court is also working on an altered schedule which may cause significant delays. We will do our best to complete paperwork efficiently to help move the process along.
For our long-term care clients, we will continue to process Medicaid applications as quickly as possible. This will primarily continue through email, our secure online portal, and telephone calls.
We want to be a resource to you during this time. Please reach out if you need referrals to senior services, mental health professionals, or other professionals.
Our prior policies are below and are still in effect unless they contradict the current policy.
Meredith will be limiting home visits with clients. She will only do one home visit per day to avoid multiple community contacts in a day. For that reason, home visits will have a higher flat rate travel fee.
We are offering online Zoom or telephone meetings for clients who are high-risk, not feeling well, or simply do not want to go out into the community. This will also be the preferred method for most initial client meetings.
We ask that you not come to the office if you have had contact with any person known or presumed to have the flu or COVID-19. We will still meet with you over the phone, using a Zoom meeting or Skype.
We will clean all doors, handles, and high touch areas in the office between clients. All clients should bring their own pens or will be given pens that have previously been sanitized. Documents will remain untouched for 24 hours prior to being copied and mailed.
We will have augmented hours to avoid high contact business times. Most in-office meetings will now be scheduled in the evenings, Saturdays, and Sundays.
Our goal is to help keep everyone in our community safe. Thank you!